Our goal is to offer you the best shipping options.

*The time frame of an order delivery is divided into two parts:

/1 Order processing time: we usually process all orders within 24-48 hours on weekdays, and ship orders within 48-72 hours on weekdays. (Weekends and holidays are not considered as business days)

/2 Shipping time: 6-10 business days (Under the influence of COVID-19,logistic may be slightly delayed.)

*Shipping fee：CHEAP SHIPPING FOR OUR DOMESTIC ORDERS    

*The logistics companies we cooperate with: USPS, UPS, Fedex, etc

*The goods have not been received

If your box is delivered on the official website of the express delivery company, but you have not actually received the goods, please contact the express delivery company in time. PALOQUETH will cooperate with your actions sincerely.

*Receive and check your package

All products shipped from us must be in good packing and without any breakage before shipment after inspection. You need to check whether the package is damaged after you receive it.

/1 If the carton of the outer package is open, or the outer package of the commodity is damaged;

/2 If the outer box of the product you receive has obvious water stains;

/3 If the logistics information indicates that the package has been delivered, but you check all external doors and other possible locations where the package may have been placed, including porches, backyards, garages, and any areas where the package may have been placed in consideration of potential weather hazards, and then ask anyone who may retrieve your package.Still no product found;

If there is any of the above, please take photos or video as evidence immediately and check whether the inner packing is damaged. And make a claim to the logistics operator. If necessary, we will assist you in making a claim.

*Track your package

Once the package has been shipped, our system will send you the tracking number via email, of course, you can also learn about the status of your package on your order page.

*The wrong package

If you feel that you have received the wrong product,
please provide the shipping company with the photo and video for claim in time.
Once we confirm, we will arrange a reissue product for you.

*Return or exchange of package

If you need to return the goods, please contact contact.us@paloqueth.com by email.
Please do not reject or return the goods directly. In addition, the shipping address on the packing box cannot be directly used for return or exchange. We We will arrange it for you instantly after checking the situation according to your email.You need to keep the internal plastic packaging of the doll unopened.